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IATA Foundation in Travel and Tourism with Amadeus Diploma

About The Course

This course provides essential knowledge and skills needed to work in the travel and tourism industry, helping professionals become effective travel advisors. Providing advice on flight, accommodation, and tour products, and ensuring travellers fulfil necessary travel requirements. The course also focuses on improving customer service and sales skills, enabling better advice to travel customers about when and where to travel based on their needs. Additionally, it includes training on using the Amadeus global distribution system to create and manage reservations.

Course Objective

Upon completing this diploma, you will have the skills to:

  • Advise customers on passport and visa requirements, as well as travel insurance options

  • Promote services and facilities available to airline passengers during their travel

  • Interpret standard industry codes to plan and reserve travel itineraries

  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

  • Provide good customer service and retain customer loyalty

  • Use the Global Distribution System to make and maintain reservations and issue travel documents

Course Content

The key topics that are covered during this diploma include:

  • The travel and tourism industry and the working environment for travel professionals

  • Geography and industry codes

  • Travel documents and the airline passenger experience

  • Air transport products and services

  • Rail, hotel, car rental, cruise and tour products

  • Customer service principles

  • Airfares and ticketing

  • The Amadeus system functionality

Prerequisite


This course is recommended for:

  • Travel agents

  • Airline reservation agents

  • Tour operators

  • Call center agents

Course Exam & Certification


  • Exam Method: Online exam with remote supervision by IATA

  • Exam Format: Multiple-choice questions, closed textbook

  • Number of questions: 80

  • Time Allowance: 2 hours

  • Passing Grade: 60% correct answers

  • Distinction Grade: 85% correct answers

  • Number of exam attempts: 2


Certifications


Participants who successfully pass the final exam will be awarded:

Participants who successfully pass the final exam will be awarded:

  • IATA & KHDA Certificates are awarded to participants successfully passing the final exam.

  • A Dangerous Goods Regulations Certificate, approved by the UAE General Civil Aviation Authority (GCAA), will also be awarded.

  • An internship at Ras Al-Khaimah International Airport, UAE, is included.