IATA Quality Management Systems (QMS) Fundamentals (e-learning) Course
About The Course
This course provides fundamental knowledge essential for working with Quality Management Systems (QMS). It is designed to equip participants with a basic understanding of quality principles, QMS, ISO standards, and the latest trends in integrated management systems. The course will help participants develop the necessary expertise and confidence required to assist your organization in building or improving its QMS, thereby enhancing the organization's ability to identify, measure, control, and improve its effectiveness.
Course Objective
Upon completing this course you will have the skills to:
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Outline the evolution of quality and the ISO 9000 Quality Management Standards
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Summarize the Plan-Do-Check-Act (PDCA) methodology
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Relate the 7 Principles of Quality Management to actionable behaviors
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Highlight IATA’s common approach to quality assurance in IOSA, ISAGO, and ISSA
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Explain the concept of Just Culture
Course Content
The key topics that are covered during this course include:
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The evolution of quality and ISO standards
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Quality management methodologies
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Structure and content of an ISO-compliant quality assurance program
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IATA’s approach to quality through IOSA, ISAGO, and ISSA
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Just Culture
Prerequisite
This course is recommended for:
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Entry-level practitioners in quality and audits
Course Exam & Certification
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Exam Method: Unsupervised online exam. The exam/assessment can be taken at anytime at your convenience.
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Exam Format: Multiple-choice questions, closed textbook
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Number of questions: 20
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Time Allowance: 75 Minutes
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Passing Grade: 70% correct answers
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Number of Exam Attempts: 2
Certifications
Participants who successfully pass the final exam will be awarded:
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IATA & KHDA Certificates are awarded to participants successfully passing the final exam.
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A Dangerous Goods Regulations Certificate, approved by the UAE General Civil Aviation Authority (GCAA), will also be awarded.
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An internship at Ras Al-Khaimah International Airport, UAE, is included.