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IATA Travel and Tourism Consultant Course

About The Course

Study popular tourism destinations and improve the sales skills with IATA's Travel and Tourism Consultant course to successfully advise the clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products, and gain the skills to process ticket exchanges and reissues. Enhance the sales skills to successfully turn prospects and existing customers into returning clients and understand how industry regulations affect the travel operations.

Course Objective

Upon completing this course you will have the skills to:

  • Identify and consult on popular international travel and tourism destinations

  • Advise on modes of transportation, accommodation and tours

  • Apply IATA resolutions that apply to accredited travel agencies

  • Construct complex fares and manage changes to electronic tickets

Course Content

The key topics that are covered during this course include:

  • Popular tourism destinations

  • Sales techniques

  • Airfare construction and ticket exchanges/ reissuance

  • Travel industry laws and regulations

  • Tour, luxury and group travel options

  • Accommodation (other than hotels)

  • Social media marketing

Prerequisite


This course is recommended for:

  • Graduates with a Foundation in Travel and Tourism

  • Retail, home-based and niche travel consultants

  • Reservations, marketing and sales personnel

Course Exam & Certification


  • Exam Method: Online exam

  • Exam Format: Multiple-choice questions, closed textbook

  • Number of questions: 80

  • Time Allowance: 2 hours

  • Passing Grade: 60% correct answers

  • Distinction  Grade: 85% correct answers

  • Number of exam attempts: 2


Certifications


Participants who successfully pass the final exam will be awarded:

Participants who successfully pass the final exam will be awarded:

  • IATA & KHDA Certificates are awarded to participants successfully passing the final exam.

  • A Dangerous Goods Regulations Certificate, approved by the UAE General Civil Aviation Authority (GCAA), will also be awarded.

  • An internship at Ras Al-Khaimah International Airport, UAE, is included.