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IATA Ground Operations Management with AHM

About Course

The IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station's handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.

Course Objective

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment

  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station's handling needs, reduce costs and provide quality service

  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues

  • Implement a Safety and Security Station Management System according to industry standards and recommended practices

  • Motivate staff and effectively monitor their performance

  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM)

Course Content

The key topics that are covered during this course include:

  • The importance of Operational and Occupational Health and Safety training

  • Managing risk and the components of Emergency Response Plans (ERPs)

  • The use of SGHA contracts and Service Level Agreements

  • Operational standards in the IATA Airport Handling Manual (AHM)

  • The latest trends in passenger/baggage handling and catering


  • Proficient in both spoken and written English; knowledge of other languages is a plus.

  • Anyone interested in pursuing a career with an airline ground handling and other service providers

  • Airport authorities

  • Ground operations professionals at a supervisory level

Course Exam & Certification


  • Exam Method: Online exam with remote supervision by IATA

  • Exam Format: Multiple Choice questions, Closed Text Book

  • Number of questions: 100

  • Time Allowance: 3 hours

  • Passing Grade: 60 correct answers

  • Distinction Grade: 90 correct answers

  • Number of exam attempts: 2


Certifications


  • An IATA & KHDA Certificate is awarded to participants successfully passing the final exam.

  • Dangerous Goods Regulations Certificate will be awarded which is approved by the Federal body of UAE General Civil Aviation Authority {GCAA}

  • Internship at Ras Al-Khaimah International Airport, UAE