IATA Airline Customer Service
About Course
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
Course Objective
Upon completing this course you will have the skills to:
-
Student performance will be based on an examination.
-
Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
-
Describe new trends in customer service
-
Dangerous Goods Regulations Category 10 as per IATA DGR latest edition
Course Content
-
Improved standard of customer service
-
Verbal and non-verbal communication skills
-
Customer contact techniques
-
Cross-cultural awareness
-
Managing stress
Who Should Attend
-
Ticket office, reservations, check-in, traffic, operations, baggage service and information desk staff.
-
Cargo reservations and receiving staff
-
Public relations and sales support personnel
-
Flight attendants
Certifications
-
An IATA Certificate is awarded to participants successfully passing the final exam.
-
Dangerous Goods Regulations Category 10 Certificate will be awarded which is approved by the Federal body of UAE General Civil Aviation Authority {GCAA}.
One Month Airport Internship at RAK Airport UAE
Exam Information
-
Exam Method: Online exam with remote supervision by IATA
-
Exam Format: Multiple Choice questions, Closed Text Book
-
Number of questions: 100
-
Time Allowance: 3 hours
-
Passing Grade: 60 correct answers
-
Distinction Grade: 90 correct answers
-
Number of exam attempts: 2
Exam Information
-
Exam Method: Online exam with remote supervision by IATA
-
Exam Format: Multiple Choice questions, Closed Text Book
-
Number of questions: 100
-
Time Allowance: 3 hours
-
Passing Grade: 60 correct answers
-
Distinction Grade: 90 correct answers
-
Number of exam attempts: 2
Certifications
An IATA Certificate is awarded to participants successfully passing the final exam.
Dangerous Goods Regulations Category 10 Certificate will be awarded which is approved by the Federal body of UAE General Civil Aviation Authority {GCAA}.
One Month Airport Internship at RAK Airport UAE
Airport Operations Foundation Diploma
This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.
