IATA Passenger Ground Services

About Course

Learn what it takes to work at one of the airline’s industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Course Objective

Upon completing this course you will have the skills to:

Understand how airlines and airports operate in relation to the provision of passenger services
Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how computer reservations and departure control systems operate
Ensure safe and secure passenger and baggage transport
Provide superior customer service in a demanding customer-facing environment
Learn about the latest technological innovations in passenger services
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Dangerous Goods Regulations Category 8 as per IATA DGR latest edition.

Course Exam & Certification

Introduction to airport and airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions
Interpret the respective regulatory requirements related to passenger and baggage transport
Passenger and Baggage check-in procedures (airport and off-site)
Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
Dangerous Goods regulations awareness for passenger service agents
Managing passenger interactions
Aviation security procedures for passenger and baggage transport
Enhanced passenger facilitation, latest innovations and career opportunities

Who Should Attend

Airline passenger service staff
Ground Handling Agents’ passenger services staff
Airport operators’ staff providing passenger services
Civil Aviation Authorities’ staff providing passenger services
Anyone wishing to start a career as a Passenger Service Agent

Certifications

An IATA Certificate is awarded to participants successfully passing the final exam.
Dangerous Goods Regulations Category 8 Certificate will be awarded which is approved by the Federal body of UAE General Civil Aviation Authority {GCAA}.

One Month Airport Internship at RAK Airport UAE

Exam Information

Exam Method: Online exam with remote supervision by IATA
Exam Format: Multiple Choice questions, Closed Text Book
Number of questions: 100
Time Allowance: 3 hours
Passing Grade: 60 correct answers
Distinction Grade: 90 correct answers
Number of exam attempts: 2

Exam Information

Exam Method: Online exam with remote supervision by IATA
Exam Format: Multiple Choice questions, Closed Text Book
Number of questions: 100
Time Allowance: 3 hours
Passing Grade: 60 correct answers
Distinction Grade: 90 correct answers
Number of exam attempts: 2

Certifications

Building Your Career: Essential Course Pathways for Growth.

Airport Operations Foundation Diploma

This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.