Course Objective:
Assertiveness Skill Course has been specially designed to help develop and refine the influence for more confident, positive and cooperative win - win relationship.
- Identify the power of body language.
- Recognise the importance of listening skills.
- Learn the `I` technique of assertive behaviour.
- Master emotions in difficult situations.
- Develop a more assertive mind-set.
- How to deal with difficult personalities.
- Discover how to respect the views and beliefs of others.
- Identify assertive, aggressive, and passive behaviours.
- Apply assertiveness skills to build better relationships.
- Communicate your message across with confidence.
- Create more positive outcomes when interacting with others.
- Learn techniques for dealing with difficult people.
- Identify what prevents you from being assertive.
- How to ‘say no’ with confidence and clarity.
Who should attend:
Assertiveness training can be an effective treatment for certain conditions, such as depression, social anxiety, and problems resulting from unexpressed anger. Assertiveness training can also be useful for those who wish to improve their interpersonal skills and sense of self-respect. Perfect for individual employees or teams looking to develop their assertiveness skills and communicate with confidence and clarity.
Training Content
- Explain What is Assertiveness
- Define Assertiveness
- List the Benefits of Being Assertive
- Describe the Liberation Cycle of Assertiveness
- Describe the Various Behavior Patterns
- Compare Passive, Assertive and Aggressive Behavior
- Explain the Power of Affirmations
- Describe the Various Skills for Assertiveness
- Explain the Process of Disagreeing Gracefully
- Explain the Four Steps to Saying ‘No’
- Describe the Body Language while Saying ‘No’
- Explain the Elements of Assertive Communication
- List the Role of Assertive Words in Assertiveness
- Describe the Non Verbal Aspects of Assertiveness
- Explain the Action Plan for Building Assertiveness
About Certification and Accreditation
Course is approved by the Knowledge & Human Development Authority (KHDA) Ministry of Dubai.
