Course Objective:
This course will provide participants with a clear insight on how to find facts and gather Information in an investigation at the workplace.
- Define system requirements and differentiate between functional and nonfunctional requirements
- Describe a fact finding strategy that will make the most of your time with end users
- Understand six guidelines for effective listening
- Identify and characterize for effective listening
- Describe benefits of JRP (Joint requirement planning) as a fact-finding technique
- Understand the activity of problem analysis and be able to create a fishbone diagram
- Understand body language and proxemics
- Complete the planning process for a JRP session
- Characterize typical participants in a JRP session
- Describe fact finding strategy that will make the most of your time with the end user
Who should attend:
Professionals who want to be successful in their careers and they depend on gathering of reliable information for corporate decision making and planning. This course offers valuable information gathering skills, development for business analysts, business owners, managers, HR professionals, key account managers, lawyers, corporate investigators, health professionals, social workers, law enforcement, occupational health and safety officers, wildlife officers, real-estate agents, and other professionals.
Training Content
- What is “ fact finding and Information gathering”?
- Understand why fact finding and information gathering is important
- Understand what the different techniques of fact finding are and their Advantages/ Disadvantages.
- Understand what body language is?
- What is meant by listening skills and why it is important in fact finding
- What is JRP?
- What is importance of JRP?
- Planning a JRP.
- Understand a step-by-step strategy for fact finding and information gathering
About Certification and Accreditation
Course is approved by the Knowledge & Human Development Authority (KHDA) Ministry of Dubai.
