Course Objective:
Supply Chain Management encompasses everything from initial design to procurement of material and services, processing and delivery to the customer. Customer satisfaction and sustainable business performance are dependent on having the right product or service at the right place at the right time, and this cannot be done without an understanding of Supply Chain Management (SCM). Cost reduction and process re-engineering are major focus of any business today and SCM is one of the key elements that assist businesses in this today.
- Demonstrate professionalism
- Communicate effectively
- Solve problems in a timely fashion
- Demonstrate effective organizational and resource management skills
- Provide excellent customer service
- Perform a variety of office procedures
- Clarify instructions and confirm expectations
- Better time management
- Demonstrate how to professionally answer the phone, transfer calls, place callers on hold and leave voice messages
- Write professional email on behalf of themselves and others
- Tailor approach to communicating when interacting with a range of people
- Apply proven tactics for professionally dealing with difficult situations
- Develop an action plan to improve communication
Who should attend:
Anyone in an administrative, secretarial or support staff role.
Training Content
- Project professional credibility, authority and presence
- Communicate compellingly and have the intended impact
- Plan, organize and control your workload and priorities
- Build the power needed to get the job done
- Maintain key relationships to access information and support
- Analyze situations, make decisions and solve problems calmly
- Improve the working life of your team
- Raise your performance from activity level to leadership
About Certification and Accreditation
Course is approved by the Knowledge & Human Development Authority (KHDA) Ministry of Dubai.
