Course Objective:
This course focuses on equipping participants with systems and procedures, attending telephonic queries, handling confidential documents the professional skills required to perform effectively, contributing to own and organization’s success.
- To understand the importance of effective administration skills within an organization
- Implementing new procedures and administrative systems.
- To learn how to manage petty cash systems Maintaining good verbal and written communication with clients using relevant vocabulary.
- To develop the skills needed to be a professional secretary
- To enhance telephone skills and understand correct telephone etiquette
- To learn to set up and manage effective filling systems
- To enhance communication and interpersonal skills
- To manage time effectively and think proactively
- How to be assertive and build a good understanding with your manager
- To understand how to manage stock and stationery supplies
Who should attend:
Those employees who perform the tasks within a secretarial or administrative position, who want to improve their skills, or those who are new to, or about to be appointed to, such a key administrative position.
Training Content
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a highly professional secretary/administrator.
- Qualities of a secretary/administrator.
- To enhance communication and interpersonal skills, both written and face-to-face
- To manage time efficiently and think proactively and solve problems.
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- To understand how to be assertive and build a good rapport with your manager
About Certification and Accreditation
Course is approved by the Knowledge & Human Development Authority (KHDA) Ministry of Dubai.
